First reminder email sent after more technical difficulties

Our survey completion rate dropped off significantly after the responses the day of the initial notification (November 6th). Last week, we intended to send a remind on Wednesday, November 15th, but found that once again the permission to send an all employees or all students email had been revoked from our survey help email account. The reminder went out on Friday, November 17th, and we had another spike in survey completions that day.

In spite of technical problems, survey is active

Our survey is now live and email messages have been sent to the all students and all employees lists. This was done via a LibQual help email account we asked our Technology & Communications department to set up specifically for LibQual. It is a delegate email address, meaning that multiple users have access to send email from the account.

We decided to have the message sent from our library director via the LibQual email address. We had been told that permission was granted for that account to send to the all students list, but Monday morning when the email was sent, we discovered that access had NOT been granted. This was straightened out by Monday afternoon and the email with the link to the survey was sent.